Common Questions at South Novato Animal Hospital

Common Questions

How should I prepare for my pet's annual appointment?
An annual exam is a standard procedure that we conduct, but it is up to you to keep watch and make notes about your pet’s health and behavior. Our comprehensive full body examination of your pet will help ensure optimal health. Please come to us with anything that you notice or any questions that you may have.

What is the process for having my pet spayed or neutered?
Spaying or neutering can be done at approximately four months of age. Your pet is given an exam prior to surgery to help determine if they are healthy enough to undergo the surgical procedure. Current vaccinations are required at the time of surgery. Additionally, a pre-anesthetic blood screen is recommended prior to undergoing anesthesia and surgery. We work with you and your pet to help manage any pain after surgery.

How long do the sutures stay in after my pet's surgery?
Procedures involving sutures require them to be removed about 10-14 days following the surgery.

How often does my pet need to have their teeth cleaned? Is there anything I should be doing at home?
We will examine your pet's teeth during their annual exam to determine the best schedule for your pet. Just like people, individual pets develop tartar and oral disease at different rates. Many large dogs can go for one to three years without a cleaning at your animal clinic. However, most smaller breeds need a professional cleaning every six to twelve months. However, by brushing your pet’s teeth at home, you can minimize how often your pet will need its teeth professionally cleaned. Also, ask us about using products recommended by the Veterinary Dental Association!

Can my pet catch a cold or flu?
Although your pet can catch strep throat, he can't catch a cold or the flu from you. That does not mean your pet can’t have an upper respiratory infection or intestinal disruptions. Coughing, sneezing, vomiting and or diarrhea can all be debilitating for your pet and we recommend setting up an appointment with our animal clinic if your pet is suffering from these symptoms.

How often do you recommend performing blood work on my pets?
In addition to having an annual physical exam for your pet, we also recommend performing yearly blood work. This yearly exam checks your pet's kidneys, liver, blood sugar and blood protein levels. For our senior pets we may recommend some additional blood tests.

How can I make payments?
Payment is required at the time of service and we gladly accept cash, checks, Visa, Mastercard, Discover and Care Credit.

What is your cancellation policy?
We appreciate a 4-hour notice to cancel appointments and we ask that you call at least 24 hours in advance to cancel a scheduled surgery appointment. Please be sure to contact us in order to avoid being charged for the visit.

Do you allow urgent or same day appointments?
Yes, please call our office and speak with one of our staff to set up a same day appointment.

How do I choose a Veterinarian?
When you are looking for a veterinarian, make sure you choose an animal doctor that makes you and your pet feel comfortable and safe, and is someone that you can trust. It is important that you also find a supportive, calm and caring environment that both you and your pet are comfortable with. Also, choosing an animal clinic that has additional in-house services can make your pet health care more convenient for you over time.

As you look around for the best veterinarian service, we want to exceed your expectations regarding high quality service to you and your pet. We are committed to consistently offering you quality pet health care combined with compassion and respect for animals. You can be confident knowing your pet is in good hands as we work closely with you to provide the best professional medical attention available.

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